Terms of Use

1. Publisher & purpose

Ti-Services (hereinafter “the Platform”) is a matching service between individuals (“Clients”) and independent professionals (“Providers”) for personal home services in Saint-Barthélemy.

Publisher: C.C.S, a simplified joint-stock company with capital of €500, SIRET 933 820 664 00011, registered office: Carrefour des 4 Chemins Marigot, 97133 Saint-Barthélemy (“Ti-Services” is a trade name of C.C.S). Contact: contact@ti-services.fr.

These Terms of Use (ToU) govern access to and use of the Platform. Any use constitutes acceptance.

These Terms form a contractual whole together with the Terms of Sale, the Provider Charter, the Legal Notice and the Privacy Policy, all available in the app. Where a point relating to ordering, payment or invoicing conflicts, the Terms of Sale prevail.

2. Role of the Platform

Ti-Services acts solely as a technical matching intermediary. Ti-Services is neither the employer, the principal, nor the agent of the Providers, and is not a party to the service contract concluded directly between the Client and the Provider.

The Platform performs no home service and is not present during jobs.

3. Account & registration

• Registration is restricted to adults. Ordering a service commits you to a payment and requires full legal capacity. Ti-Services may request proof of identity in case of doubt and close any account opened in breach of this rule, without compensation.
• The user provides accurate and up-to-date information.
• An account is personal; the user is responsible for keeping their credentials confidential.
• The Provider declares operating legally (registration / SIRET) and holding valid professional liability insurance.

4. Notifications

Notifications (in-app, email) are an essential means of operation (receiving requests, tracking). The user is encouraged to allow them; disabling them may deprive the user of important information.

5. User obligations

Each user undertakes to behave fairly, respectfully and lawfully. In particular, they must not:

• publish or send content that is abusive, threatening, defamatory, discriminatory, violent, sexual in nature, or otherwise unlawful;
• impersonate a third party, or falsely present themselves as a registered or insured professional;
• misuse the details obtained for a job — phone number, address, access information, photographs of the home. They serve that job only: no prospecting, no passing on to a third party, no retention beyond what is necessary;
• bypass the Platform to evade these terms, in particular by agreeing to be paid directly for a job that came from Ti-Services;
• access the service by automated means (bot, data scraping) without prior written permission.

6. Content submitted by users

6.1 — Scope. Through the Platform, a user may send: photographs attached to a request, messages exchanged with the other party or with support, a handwritten signature, a description of the service wanted and, for a Provider, a profile photograph and a professional introduction (the "Content").

6.2 — Rights granted. The user grants Ti-Services a non-exclusive, free, non-transferable and non-sublicensable licence, strictly limited to what the service requires: hosting, displaying, sending to the person concerned by the job, and retaining the Content. This licence runs for the duration of the contractual relationship, extended by the statutory retention periods applying to records of a paid service.

6.3 — Recipients. Content attached to a request — address, access information, photographs, notes — is sent only to the Provider selected for that job, and where applicable to Ti-Services support in the event of a complaint. It is neither published nor made available to other users.

6.4 — Provider profile. A Provider's profile photograph and professional introduction are, by their nature, shown to Clients: that is the very purpose of the introduction service. The Provider authorises their display on that basis alone. They stop being displayed as soon as the account is closed.

6.5 — No promotional use without consent. Ti-Services may not use the Content for communication, advertising or commercial demonstration without the author's prior, separate written consent, obtained for each use.

6.6 — User warranties. The user warrants that they hold the rights to the Content they send and that it infringes no third-party right — copyright, image rights, privacy. They undertake not to send an image of a third party without that person's consent, and they indemnify Ti-Services against any claim based on Content they have sent.

7. Reporting & moderation

7.1 — Role of Ti-Services. Ti-Services hosts the Content sent by users without authoring it. It carries out no general monitoring of the messages exchanged between a Client and a Provider, which are their own correspondence. It does undertake to remove promptly any manifestly unlawful content once reported.

7.2 — How to report. Any user may report content or behaviour contrary to these terms at signalement@ti-services.fr, or from the support screen in the app. The report should identify the content or job concerned, state the precise reason, and give the reporter's contact details. Ti-Services acknowledges receipt, reviews the report as quickly as possible and informs the reporter of the outcome.

7.3 — Urgency. Where a report concerns harm to persons or an immediate danger, Ti-Services acts without delay and may suspend the account concerned as a precaution, before any review on the merits.

7.4 — Moderation. Ti-Services may remove content, restrict a listing or suspend an account where a breach is established, under the conditions of article 11. Such measures are reasoned and notified to the person concerned, unless the seriousness of the facts or a legal obligation prevents it.

7.5 — Abusive reports. A report that is manifestly unfounded, made in bad faith or intended to harm another user is itself a breach of these terms.

8. Personal data

Data is processed in accordance with the applicable regulation (GDPR). The user has rights of access, rectification and deletion at the address above. However, invoices and accounting records already issued are kept by Ti-Services for the legal period (accounting and tax obligations), such retention prevailing over the right to erasure.

9. Backup and retention of documents

The Platform provides the user with an export tool to download all their invoices and accounting data. It is the user's responsibility to make and keep a regular backup (at least monthly) on their own media.

Ti-Services keeps the accounting records for which it is responsible for the legal period, but cannot be held liable for the loss, alteration or unavailability of the user's data resulting from an account deletion (at the user's initiative), mishandling, equipment failure, technical incident or any event beyond its reasonable control. Deleting an account is permanent and irreversible; Ti-Services performs no restoration of account or data.

These provisions do not affect the mandatory rights granted to consumers, nor do they limit Ti-Services' liability in the event of gross negligence or wilful misconduct.

10. Liability of the Platform

The Platform strives to provide a reliable service but does not guarantee uninterrupted availability. In its capacity as an intermediary, Ti-Services is not responsible for the performance, the quality, or the consequences of the services carried out by the Providers, without prejudice to the mandatory rights granted to consumers.

11. Suspension / termination

11.1 — Graduated measures. Depending on the seriousness of the breach and whether it is repeated, Ti-Services may: issue a warning; remove the content concerned; suspend the account temporarily, from twenty-four hours to thirty days; or close the account permanently.

11.2 — Immediate closure. Closure may occur without any prior measure in the event of harm to the safety of persons or property, fraud, manifestly unlawful content, or a false declaration as to a Provider's registration or insurance.

11.3 — Jobs under way. A suspension leaves no Client stranded: requests awaiting acceptance are returned to the other Providers, and jobs already accepted are handled with the Client, who may cancel free of charge if the Provider can no longer attend.

11.4 — Sums owed. Suspension or closure does not deprive a Provider of any sum earned for a service already carried out and approved by the Client. Those sums are paid out as usual.

11.5 — Appeal. A user may challenge the measure at contact@ti-services.fr within thirty days of being notified. Ti-Services reviews the case and gives a reasoned reply.

12. Intellectual property

The Ti-Services app — its code, architecture, interface, content, brand and database — is the exclusive property of C.C.S and is protected by the French Intellectual Property Code. Any reproduction, representation, adaptation, translation, decompilation, extraction or reuse, in whole or in part, by any means whatsoever, without prior written authorization from C.C.S, is prohibited and engages the civil and criminal liability of its author (art. L122-4, L335-2 and L342-1 of the CPI). The systematic extraction and reuse of the database content (listings, contact details, Platform data), in particular by automated scraping, are also prohibited.

The trade mark. "Ti-Services" is a trade mark of C.C.S, filed with the INPI. Its use, in any spelling, as a trade mark, trade name, company name, domain name or shop sign, for identical or similar services, requires the prior written authorisation of C.C.S.

13. Changes to these terms

Ti-Services may amend these terms, in particular to reflect a change in the service or in the applicable regulations.

Notice. Any change is announced in the app. Substantial changes — those affecting user obligations, prices, invoicing or liability — are additionally notified by email, with thirty days' notice before they take effect.

Acceptance. Using the service after the effective date constitutes acceptance. A user who refuses the new terms may close their account before that date, free of charge and without giving a reason.

Services already ordered. A service ordered before a change takes effect remains governed by the terms applicable on the day of the order, through to its completion and payment.

14. Governing law

These terms are governed by French law. Failing an amicable resolution, the competent courts will be seized in accordance with the law.